Terms and Conditions

Welcome to Manchester Counselling. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site.

By continuing to use this site, you also agree to the following supporting policies, which are incorporated into these Terms by reference:

If you do not agree with any part of these terms, please do not use our website.

1.  Our Policies

The following policies form part of these Terms and Conditions and apply to your use of Manchester Counselling's website and services. Where a specific policy conflicts with these general Terms, the specific policy takes precedence in relation to that matter.

Policy
What it covers
Privacy PolicyHow we collect, use, store, and protect your personal data. Includes your rights under UK GDPR and the Data Protection Act 2018.Value
Cookie PolicyHow we use cookies on our website, what data they collect, and how to manage your cookie preferences.Value
Assessment First Session PolicyPayment terms, cancellation conditions, and the rules that apply to your first (assessment) session with a therapist.
Matching Guarantee PolicyThe terms of our one-time therapist rematch guarantee, including eligibility, how to request a rematch, and what the guarantee covers.
Workplace Counselling Service PolicyThe terms governing our managed workplace counselling service for organisations and their employees. Covers session blocks, referral, confidentiality, cancellation, and the Matching Guarantee as it applies to the organisational service.
Policy
What it covers
Privacy PolicyHow we collect, use, store, and protect your personal data. Includes your rights under UK GDPR and the Data Protection Act 2018.Value
Cookie PolicyHow we use cookies on our website, what data they collect, and how to manage your cookie preferences.Value
Assessment First Session PolicyPayment terms, cancellation conditions, and the rules that apply to your first (assessment) session with a therapist.
Matching Guarantee PolicyThe terms of our one-time therapist rematch guarantee, including eligibility, how to request a rematch, and what the guarantee covers.
Workplace Counselling Service PolicyThe terms governing our managed workplace counselling service for organisations and their employees. Covers session blocks, referral, confidentiality, cancellation, and the Matching Guarantee as it applies to the organisational service.

2.  Website Use

The content of this website is for your general information and personal use only. It is subject to change without notice.

  • We aim to ensure that the information on this website is accurate and up to date, but we do not guarantee the accuracy, timeliness, performance, completeness, or suitability of the information and materials provided.

  • By using the site, you acknowledge that such information may contain inaccuracies or errors and that we are not liable for any such issues to the fullest extent permitted by law.

3. Personal Responsibility and Risk

Any use of information or materials on this website is entirely at your own risk. It is your responsibility to ensure that any services, advice, or resources available through Manchester Counselling meet your specific needs and requirements.

  • We offer a therapy-matching service to connect users with independent, accredited therapists. Manchester Counselling is not a therapy provider and does not deliver counselling or mental health treatment directly.

  • We make reasonable efforts to match users with suitable therapists, but we cannot guarantee the outcome or effectiveness of any therapeutic relationship established.

4. Intellectual Property

This website contains content owned by or licensed to Manchester Counselling. This includes, but is not limited to, the design, layout, text, graphics, images, branding, and overall appearance.

  • Reproduction, distribution, or unauthorised use of any content is strictly prohibited unless prior written permission has been granted.

5. Availability and Access

While we endeavour to keep the website available and functional, we cannot guarantee uninterrupted access. Access may be temporarily suspended without notice due to maintenance, system failure, or reasons beyond our control.

  • We reserve the right to withdraw or amend any aspect of the website or service without notice.

6. Limitation of Liability

To the extent permitted by law, Manchester Counselling shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of this website or any services accessed through it.

  • This includes, but is not limited to, any issues resulting from interactions with matched therapists, technical failures, data inaccuracies, or unauthorised access to personal information.

7. Changes to Terms

We reserve the right to update or amend these Terms and Conditions at any time. Any changes will take effect immediately upon being posted on this page.

  • Continued use of the website after such updates constitutes your acceptance of the revised Terms.

  • Where a change materially affects your rights or obligations, we will endeavour to notify you by email where we hold your contact details.

8. Governing Law

These Terms and Conditions are governed by the laws of Northern Ireland. Any disputes arising in connection with the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Manchester Counselling & Therapy LTD
Email: hello@manchestercounselling.uk
Telephone: 0161 531 0313