You're Covered With Our Matching Guarantee
We know it’s hard to start over. That’s why we’ll help you find a new match if your first therapist doesn’t meet your criteria. What’s more, we’ll cover the cost of the first therapy session with your new therapist. Read the conditions →
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How to use the guarantee.
How to use the guarantee.
Use your guarantee in just three straightforward steps.
Let Us Know
If your first session didn’t feel like the right fit, just get in touch within 14 days. A quick message to hello@manchestercounselling.uk or via the contact form below, is all it takes to start the process.
Share Your Feedback
We’ll ask a few short questions to understand what didn’t work — was it the therapist’s approach, tone, availability, or something else? This helps us make a better match the second time around.
Choose a new therapist.
Once we have your answers, we will contact you to help you find a new therapist. Once you’ve made your choice, we’ll take care of the cost of the first therapy session, to make it a little easier to start again.
You're Covered With Our Matching Guarantee
We know it’s hard to start over. That’s why we’ll help you find a new match if your first therapist doesn’t meet your criteria. What’s more, we’ll cover the cost of the first therapy session with your new therapist. Read the conditions →
FAQ's
FAQ's
FAQ's
Use your guarantee in just three straightforward steps.
Use your guarantee in just three straightforward steps.
Who can use the Matching Guarantee?
What if I didn’t feel a connection during the first session?
What’s covered by the guarantee?
How do I request a rematch?
Do I need to give a reason?
Can I use the guarantee more than once?
What if I didn’t attend my first session?
Who can use the Matching Guarantee?
What if I didn’t feel a connection during the first session?
What’s covered by the guarantee?
How do I request a rematch?
Do I need to give a reason?
Can I use the guarantee more than once?
What if I didn’t attend my first session?
Who can use the Matching Guarantee?
What if I didn’t feel a connection during the first session?
What’s covered by the guarantee?
How do I request a rematch?
Do I need to give a reason?
Can I use the guarantee more than once?
What if I didn’t attend my first session?
Ready to Request a Rematch?
Ready to Request a Rematch?
Ready to Request a Rematch?
Use the form below to let us know you'd like to use your Matching Guarantee.
Use the form below to let us know you'd like to use your Matching Guarantee.
You're Covered With Our Matching Guarantee
We know it’s hard to start over. That’s why we’ll help you find a new match if your first therapist doesn’t meet your criteria. What’s more, we’ll cover the cost of the first therapy session with your new therapist. Read the conditions →
How to use the guarantee.
Use your guarantee in just three straightforward steps.
Let Us Know
If your first session didn’t feel like the right fit, just get in touch within 14 days. A quick message to hello@manchestercounselling.uk is all it takes to start the process.
Share Your Feedback
We’ll ask a few short questions to understand what didn’t work — was it the therapist’s approach, tone, availability, or something else? This helps us make a better match the second time around.
Choose a new therapist.
Once we have your answers, we will contact you to help you find a new therapist. Once you’ve made your choice, we’ll take care of the cost of the first therapy session, to make it a little easier to start again.