Question 1

How do I know if this therapist is right for me?

Accepted Answer

Finding the right therapist is a personal process, and it’s completely normal to feel unsure at first. We encourage you to read through the therapist’s profile to get a sense of their style, experience, and approach. If you’re still uncertain, our team is here to help — we can guide you based on your preferences and goals. And to give you added peace of mind, all new clients are covered by our Matching Guarantee. If your first matched therapist doesn’t feel like the right fit, we’ll offer a one-time rematch and cover the cost of your first session with the new therapist.

Question 2

Do I need a referral from my GP to begin therapy?

Accepted Answer

No referral is needed. You can self-refer at any time. Whether you’ve had therapy before or are exploring it for the first time, you’re welcome to book directly through our site.

Question 3

What happens in the first session?

Accepted Answer

The first session is a chance to get to know your therapist and discuss what’s bringing you to therapy. You’ll be able to talk through any concerns, ask questions, and get a feel for how the sessions will work. There’s no pressure to share anything you’re not ready to.

Question 4

What if I need to cancel or reschedule my appointment?

Accepted Answer

If you need to cancel your assessment session, we ask for at least 24 hours’ notice (Monday to Friday). You’ll then be entitled to either a full refund or the option to reschedule. If you choose to reschedule, the fee can only be carried over once. Cancellations made with less than 24 hours’ notice are non-refundable. In these cases, you’re welcome to rebook, but a new assessment fee will apply and will be paid directly to the therapist.

Question 5

Is there a Guarantee?

Accepted Answer

Yes — we offer a Matching Guarantee to help you feel confident when starting therapy. If your first matched therapist doesn’t feel like the right fit, we’ll offer a one-time rematch and cover the cost of your first session with the new therapist. To be eligible, you’ll need to have attended your initial session, request the rematch within 14 days, and meet the conditions outlined in our Matching Guarantee. If you do, we’ll aim to arrange a new match within 5 working days based on your updated preferences.